Privacy Policy

Privacy Policy

This Privacy Policy sets out the basis which Alpha EduTech Sdn. Bhd. (1508935-T) (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Introduction

“service” means the AlphaEdu System provided by us which may be accessed via various platforms such as mobile applications or website(alphaeducation.app) or any other platforms designated by us. Our privacy policy will help you understand what information we collect at our Services, how we use it, and what choices you have.

We built the Services as a free app and website. This SERVICE is provided by us at no cost and is intended for use as is.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible in our website, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to users name, email address, gender, location, pictures. The information that we request will be retained by us and used as described in this privacy policy.

We collect personal data when you:

  • ~use the Services,
  • ~provide comments or submit a problem to us,
  • ~request information from us and provide your name or return contact information

We may also process the personal data of your child if they are provided by your child’s school or the school’s headquarters or administrator (individually and/or collectively referred as the “School”, where appropriate) or by you. You agree and consent to us processing your child’s personal data in accordance to the terms and conditions of this Data Protection Policy.

By using our services, some examples of personal data which we may collect from you include:

  • ~Your name, and contact details;
  • ~Particulars of your social media accounts (such as gender, birthdate and location) if any such account is connected to our system; and
  • ~Your child’s personal data such as his or her name, NRIC or birth certificate number, emergency contact information for your child, residential address, email address, telephone number, nationality, gender, date of birth, photograph, financial information and other content provided by you, the School or any third parties.

Your name, contact details and child’s personal data are obligatory and if we are not allowed to process such information, we may not be able to provide you with the Services. We may also process other personal data such as:

  • ~your activities through the Portal;
  • ~any information you may send to us or the School who use our Services;
  • ~transactional history in order to document a transaction you may have had with us or other

We may collect and use your personal data for any or all of the following purposes:

  • ~performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
  • ~responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
  • ~processing payment or credit transactions; and
  • ~complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory

We may disclose your personal data:

  • ~where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’s internal memory.

This Services does not uses these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know

when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Location Information

Some of the services may use location information transmitted from users’ mobile phones. We only use this information within the scope necessary for the designated service.

Device Information

We collect information from your device in some cases. The information will be utilized for the provision of better service and to prevent fraudulent acts. Additionally, such information will not include that which will identify the individual user.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • ~To facilitate our Service;
  • ~To provide the Service on our behalf;
  • ~To perform Service-related services; or
  • ~To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Contact Information: Lau Wei Kian Email: [email protected]

Contact Us

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