Term Of Use
Provision of Cooperation and Access
The Client must provide Alpha Education with all necessary cooperation and access to information required to deliver the Solution and Services. control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
Professional Conduct
The Client must conduct business with Alpha Education in a courteous and professional manner, adhering to the protocols and procedures set out in the Agreement.
Compliance with Laws
The Client must comply with all applicable laws and regulations, including Privacy Laws, in their activities under the Agreement.
Training and Usage by Authorized Users
The Client must ensure that their Authorized Users are properly trained in using the Solution and Services and adhere to the terms and conditions of the Agreement and the associated documentation.
Usage in Accordance with Agreement
The Client must ensure the Solution and Services are used in accordance with the Agreement, including the Subscription Metrics and associated documentation.
Information for Subscription Metrics
The Client must provide all necessary information requested by Alpha Education to determine the Subscription Metrics required for calculating Subscription Fees.
Licenses and Permissions
The Client must obtain and maintain all necessary licenses, consents, and permissions for Alpha Education to perform its obligations, including providing the Solution and Services.
Error Reporting
The Client must document and promptly report all errors or malfunctions (including bugs) of the Solution and Services to Alpha Education.
Rectification of Errors
The Client must use all reasonable endeavors to complete procedures for rectifying errors or malfunctions in the Solution and Services within a reasonable time after notification by Alpha Education.
Protection from Third Parties
The Client must protect the Solution and Services from unauthorized access, use, damage, or destruction by third parties, including implementing up-to-date software against viruses and other harmful code, and maintaining appropriate information security controls.
Support Request Information
The Client must provide all information required by Alpha Education to open a support request.
Support Request Cooperation
After submitting a support request, the Client must make their personnel available to work with Alpha Education to ensure the request is fully understood and site-testing can be undertaken promptly.
Provision of Documentation and Information
The Client must provide all necessary and requested documentation, information, and knowledge capital to Alpha Education in respect of a support request.
Technical Compliance
The Client must ensure their equipment and other hardware, software, and infrastructure comply with the minimum requirements specified by Alpha Education (Minimum Technical Requirements).
Network Connections
The Client is solely responsible for procuring and maintaining the network connections required to access and use the Solution and Services, including internet connections, and for resolving all related problems, conditions, delays, delivery failures, and other issues arising from their network connections or telecommunications links.
Additional Services at Current Rates
Any additional services required due to the Client’s failure to meet the Minimum Technical Requirements will be performed by Alpha Education at its current rates.
Responsibility for Authorized Users
The Client is responsible for all acts and omissions of their Authorized Users, which will be treated as the Client’s acts and omissions.
Prohibited Actions
The Client must not, except as permitted by law or the Agreement:
- Transfer, sell, assign, lease, rent, sublicense, encumber, redistribute, or allow unauthorized access to the Solution and Services.
- Reproduce, modify, adapt, translate, or create derivative works based on the Solution and Services or associated documentation.
- Decompile, disassemble, or reverse engineer any part of the Solution and Services.
- Use the Solution and Services for third-party processing services or commercial timesharing, rental, or sharing arrangements.
- Create or permit any link between the Solution and Services and third-party software without Alpha Education’s prior written consent.
- Disclose, divulge, or make the Solution and Services available to unauthorized persons without Alpha Education’s prior written consent.
Changes to This Term Of Use
We may update our Term Of Use from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Term Of Use on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Contact Information: Lau Wei Kian Email: [email protected]